Terms & Conditions for Villa Alexandra and Villa Francesca
The Term Villa applies to either Villa Alexandra or Villa Francesca.
1. USE OF VILLA
Guests must use the villa for the purpose of a private holiday residence.
The villa must not be used for any business activity or for illegal or immoral purposes.
Guests must not do anything in or around the property to cause a nuisance to others or to cause damage to the villa or any neighbouring villas or their owners/occupiers.
Guests must not block the lavatories, sinks, cisterns or pipes in the property in any way.
Furniture and other objects must not be removed from the villa.
No smoking is allowed in the villa. No animals are allowed in the villa.
2. ARRIVAL & DEPARTURE
The villa will be available from 4pm on the day of arrival and must be vacated by 10am on the day of departure. It must be left in a satisfactory condition.
3. KEYS
Details regarding the collection of keys will be advised to you at least 14 days prior to the start date of your rental period. If you lose the key to the villa, we reserve the right to charge you for the cost of a replacement and deduct this from your security deposit.
4. HOW TO BOOK
(a) PAYMENT OF DEPOSIT
Once you have chosen your dates, you need to complete and return the booking form, (online) and forward a cheque for the non-returnable deposit, being 30% of the rental due, (or full payment if booking less than 8 weeks before the start of your rental period), plus a returnable £100 deposit (see clause 6 below).
We will then confirm the booking to you by email together with an invoice confirming the rental details and the amount outstanding (if any). Please check this carefully as soon as you receive it and contact us immediately if any information appears to be incorrect.
The contract between us comes into effect once the Confirmation/Invoice has been issued.
(b) PAYMENT OF BALANCE
The balance must be paid at least 8 weeks before the start of your rental period. We will endeavour to issue further reminders but it is your responsibility to ensure that full payment is made to us at least 8 weeks prior to the start of your rental period.
If we do not receive payment in full and on time we reserve the right to treat your booking as cancelled by you and the cancellation terms set out in clause 5 below will apply.
Please note when clients are making any payments from outside the UK, whether in sterling or euros, please ensure that they instruct their bank that the full amount of the deposit or balance payment must be received by the owner. The client must pay for all of the payment transaction costs (both their bank’s and the owner’s receiving bank charges) associated with the payment, for either the deposit or the balance for their respective villa rental.
(c) OUR PRICE GUARANTEE
The prices shown on your Confirmation/Invoice are fixed but we reserve the right to correct genuine errors in advertised or confirmed prices. We will do so as soon as we become aware of any errors.
We also reserve the right to change our rental prices as listed in our leaflets or on our website www.villa-alexandra-in-crete.com at any time prior to accepting your booking.
5. CANCELLATION AND AMENDMENT
IF YOU CANCEL YOUR BOOKING
(a) IN EXCESS OF 8 WEEKS PRIOR TO THE START OF YOUR RENTAL PERIOD
If you have only paid the 30% non returnable deposit, the 30% deposit is retained by us and no further sums are due from you to us. If you have paid in full, the 30% deposit is retained by us and the remaining 70% balance is returned if and when we have received an equivalent booking for the period your holiday was booked for. If we only get a smaller value replacement booking for the period of time you had originally booked we will return only 70% of the smaller value booking.
(b) LESS THAN 8 WEEKS PRIOR TO THE START OF YOUR RENTAL PERIOD
If you have paid in full, the full amount of the rental is retained by us. If you have only paid the 30% deposit, this is retained by us and the remaining 70% balance is due.
If we are able to find someone else to rent the villa for your dates, we will send you an amount equal to 50% of the new rental paid less an administration fee of £25.
HOW TO CANCEL
If you want to cancel your booking after it has been confirmed, the details must be sent to us by the person completing the booking, firstly by e-mail to margtony61@hotmail.com and then by letter to:
Mrs L M Garner, 3 The Spinney, Corner of Maldon Road and Church Road, Hatfield Peverel, Chelmsford, Essex, CM3 2JY, England.
Any refunds that are due will be calculated from the date your instructions are received by us. It is in your interest to let us know as early as possible.
WE RECOMMEND THAT YOU TAKE OUT YOUR OWN TRAVEL INSURANCE POLICY THAT WILL PROVIDE COVER IN THE EVENT THAT YOU HAVE TO CANCEL. If the reasons for cancellation fall under the terms of your Travel Insurance Policy you may be able to claim.
WHEN WE CAN CANCEL YOUR BOOKING
We promise we will only cancel your confirmed booking where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time), or where we are forced to do so as a result of circumstances outside our control/'force majeure'. (see clause 8).
This is extremely unlikely but if this situation does occur, no liability can be accepted where we are forced to cancel as a result of unforeseeable and unusual circumstances beyond our control/'force majeure', the consequences of which we could not have avoided even with all due care.
We regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result of the above.
IF YOU AMEND YOUR BOOKING
If you need to amend your booking after it has been confirmed, we will do our utmost to make any changes you need. However this may not always be possible and the following will therefore apply
(a) LESS THAN 8 WEEKS PRIOR TO THE START OF YOUR RENTAL PERIOD
If you amend your rental date after confirmation and within 8 weeks of the start date of your rental period, this will be considered to be a cancellation and the 30% non returnable deposit will not be transferable.
(b) UP TO THE 8 WEEKS PRIOR TO THE START OF YOUR RENTAL PERIOD
If you amend your rental date after booking and the amendment can be made there will be an administration fee of £25. If your party is prevented from travelling, you may transfer your booking to someone else (introduced by you) providing we are notified not less than 8 weeks before the start date of your rental period. Where a transfer to a person of your choice can be made, an amendment fee of £25 must be paid before the transfer can be affected.
NOTE No amendments or cancellations will be effected unless details are confirmed in writing. The details must be sent to us by the person completing the booking, firstly by e-mail to margtony61@hotmail.com and then by letter to:
Mrs L M Garner, 3 The Spinney, Corner of Maldon Road and Church Road, Hatfield Peverel, Chelmsford, Essex, CM3 2JY, England.
6. YOUR RESPONSIBILITIES
You are responsible for any damage that you cause during your stay. We ask for a returnable deposit of £100 to be paid with the initial deposit and this is placed on a clients account. Upon return of your key and confirmation from our Local Representatives that all is satisfactory in the villa, we will return the £100 by cheque. If, however, repairs, replacements or additional cleaning are needed, the cost of these will be deducted from your £100 and the balance returned to you. In the event that damage caused by you costs more than £100, you will be liable for this cost and we will seek reimbursement of any such costs that we have incurred.
7. OUR RESPONSIBILITIES
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party or
(c) an event or circumstance which we or our Local Representatives could not have predicted or avoided even after taking all reasonable care
(d) "force majeure" (see clause 8)
Please note, we cannot accept responsibility for any additional services or facilities which our Local Representatives agree separately to provide for you.
8. FORCE MAJEURE
We regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of 'force majeure'. This means any event which we or our Local Representatives could not, even with all due care, foresee or avoid. Such events may include (but are not limited to) war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial disputes, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
9. WEBSITE AND LEAFLET ACCURACY
Our website and leaflets are maintained by ourselves. The description and classifications of the villa and nearby facilities are based on our own experience and information available in the locality. However as it may be many weeks before you actually use the villa, there may be changes to these facilities. This may be due to weather conditions, commercial reasons, local laws, religious holidays, etc. Please remember that we do not own or control these facilities. If you have any specific queries, please email or telephone for further details. If we become aware of changes to the facilities which we believe may affect your holiday, we will inform you.
10. BUILDING AND DEVELOPMENT WORKS
Our villas are both in a finished small development, located next door to each other. There will be no major construction work carried out. Occasionally, general maintenance work may need to be carried out and we will be advised of this by our Local Representatives. Whenever we are made aware of such work and we believe it will impact upon your stay, we will inform you.
In the very unlikely event that emergency repairs need to be made to the villa whilst you are staying there, our Local Representatives will liaise with you regarding these.
It is possible that building or development works in the surrounding area by independent third parties may commence without our knowledge. We regret we cannot always let you know of these ever changing local conditions. Again, whenever we are made aware of such work, we will inform you of the impact that this will have upon you.
11. GENERAL INFORMATION
FAIR TRADING CONDITIONS The above conditions form the basis of the contract between us and will be subject to English Law and jurisdiction, once your 30% deposit has been paid. You will also become directly responsible for the payment of the total rental amount and if applicable and appropriate, any cancellation charges.
TRAVEL DOCUMENTS It is your responsibility to arrange travel to and from our villa and to ensure that your Passport is valid and meets the Immigration requirements of all countries you plan to visit. For Crete, your passport must be valid for a full 3 months after your return date to your home country. No Visas are required for Crete.
IMMUNISATION REQUIRED At the time of going to press, no vaccinations are required for British citizens travelling to Crete from the UK. However, you should consult your Doctor for an up-to-date position on health requirements before you travel and refer to the DSS leaflet 'Health Advice for Travellers' or contact The Foreign & Commonwealth Advice Unit.
|
|
